Support

For the full experience we recommend iOS, iPadOS, tvOS and macOS 26 or later. Earlier versions get limited compatibility; Meowport needs at least iOS, iPadOS or tvOS 17, and macOS 14 for the Mac app. On-device AI needs iOS or iPadOS 27 on a device that supports Apple Intelligence.

Meowport is local-first. Apple iCloud processes your data when you enable sync or backup, or when you expressly submit a cat to co-care. Shared records and attachments leave a local copy on every participant's device, viewers included, and editor access also keeps copies for offline editing. Co-care automatically syncs only authorized family cats and owned cats you expressly submitted. Without Pro, an unsubmitted private cat stays on the device and moves only by manual backup or export. Family invitations may complete in steps or remain in a partial status. A deletion may include 90 days of recovery, but recovery is not guaranteed — keep your own independent backup.

Yes. Logging, viewing and exporting all work completely offline, and so does AI Butler on Apple's on-device model. You need a connection only for iCloud sync and backup, co-care, online cards, and AI Butler with a cloud or custom model.

There are three ways, and they work best together.

iCloud backup (free) On the old device, turn on Settings → Data & sync → iCloud backup and tap Sync now. On the new device, sign in to the same iCloud account in System Settings, open Meowport and tap “Have an iCloud backup? Sign in to restore” — or later, tap Restore in Settings → Data & sync. Pick a version, check the preview, then merge or replace.

iCloud Smart Sync (Pro) On both devices, signed in to the same iCloud account, turn on iCloud Smart Sync in Settings → Data & sync. Records then sync across one by one.

Data package Go to Settings → Data & sync → Data & account → Export all data, and save the package to Files or iCloud Drive. On the new device, tap “Have a local backup? Restore data” on the welcome screen, or import the package from the same Data & account screen.

Pro subscriptions are managed by the Apple App Store. On your iPhone, open Settings → Apple Account → Subscriptions, find Meowport and cancel there.

Email [email protected]. Tell us what happened and how to reproduce it, and add screenshots if you can — it helps us find and fix things faster.

In Settings → Data & sync → Data & account, you can export first, then clear data or submit a deletion request. Before confirmation, the app shows the applicable waiting or recovery deadline and protection state. Where a recovery entry applies, the displayed deadline is 90 days, but recovery is not guaranteed. After the deadline, Meowport removes recoverable content within supported-client and app control; exports, screenshots, recipient copies and other copies outside app control are excluded. Manage Sign in with Apple in system Settings. Need help? Contact [email protected].

Co-care relies on Apple's iCloud to pass records between members, and in some regions iCloud is operated separately by a local provider — in mainland China, for example, iCloud runs on local servers that Apple keeps apart from iCloud elsewhere. When two members' Apple Accounts belong to different iCloud regions, their data lives in separate iCloud storage that Apple walls off from each other. So even when the invite and permissions look correct, a cat shared from one region may never reach the other. This is a limitation of Apple's platform that we can't work around inside the app, so we list it as a known issue. If you run into it, keep everyone in the same co-care circle on Apple Accounts registered to the same region, or move records by hand: on one device, go to Settings → Data & sync → Data & account → Export all data, then import that package on the other.

On iOS or iPadOS 18 and earlier you can join a co-care family, but not create one. Family invitations are single-use links tied to one person, and making them needs iOS 26 or later — a system requirement we can't work around. To start a family, update to iOS 26 or later, or join a family created on a device that already runs it.

Keep two independent copies: leave iCloud backup on (it keeps up to 5 versions and refreshes about once a week when you open the app), and export a data package to Files or iCloud Drive now and then. Smart Sync is not a backup — it copies every change, deletions included, to all your devices. If an iCloud restore doesn't work, make sure the new device is online and signed in to the same iCloud account in System Settings, then try again or choose an earlier version; if it still fails, import your data package instead. Merging only adds records, and before a replace Meowport keeps a safety copy of what was on the device. Cats shared with you through co-care come back with “Find and sync Co-Care data” on the iCloud restore screen (Pro), and your subscription with Restore purchases. Recovery can't be guaranteed, so keep your own copy of anything important.